Terms and Conditions

Client-Initiated Cancellation
A client may cancel a project by submitting a written cancellation request to us via email at support@civarchdesignstudio.in . The date on which we receive the written request will be treated as the effective cancellation date. Cancellation requests must include the project name, client name, and reason for cancellation. Verbal cancellations or informal messages through social media or messaging platforms will not be accepted as formal cancellations.

Advance Payment — Non-Refundable
Any advance or mobilisation fee paid at the start of a project is non-refundable. This payment covers the initial work involved in understanding the project brief, conducting site assessment or research, assembling the project team, and preparing for work commencement. This cost is incurred from the moment a project is initiated and cannot be recovered once spent.

Partial Refunds Based on Work Completed
If a cancellation is requested after the project has progressed beyond the initial stage, the refund (if any) will be calculated based on the percentage of work completed at the time of the cancellation request.

The exact work completed at the time of cancellation will be assessed by us in good faith and communicated to the client in writing within 7 business days of receiving the cancellation request.

Timeline for Requesting Cancellations
Cancellations can be raised at any point during the project lifecycle. However, the sooner a cancellation is requested, the more straightforward the settlement process will be. Once a design phase has been formally approved by the client (in writing or via email confirmation), the fees associated with that phase are considered earned and non-refundable regardless of subsequent cancellation.

Situations Where No Refund Will Be Provided
No refund of any amount will be provided in the following circumstances:

• The project has been fully completed and deliverables have been handed over.
• The client approved the designs and then decided not to proceed with construction.
• Cancellation is requested after regulatory submissions have been made on the client’s behalf.
• Delays or changes were initiated by the client and contributed to the need for cancellation.
• The client failed to provide timely inputs, approvals, or documentation, causing project stagnation.
• The project was suspended at the client’s request and then cancelled after a period of inactivity.

Studio’s Right to Cancel
Civ Arch Design Studio reserves the right to cancel or suspend a project under the following circumstances:

• Non-payment of fees beyond the agreed timeline.
• Client conduct that is abusive, unethical, or in violation of these Terms.
• Discovery of misrepresentation or fraudulent information provided by the client.
• Regulatory, legal, or ethical conflicts that make project continuation untenable
• In cases where we initiate the cancellation due to non-payment or client fault, no refund will be issued, and all outstanding fees will remain payable. If we cancel due to our own operational reasons, we will refund any fees paid for work not yet completed, as assessed in good faith.

Refund Processing Time
Where a refund has been agreed upon and confirmed in writing by both parties, the amount will be processed within 15 to 30 business days from the date of written confirmation. Refunds will be made to the same bank account or payment method used for the original payment. We are not responsible for delays caused by banking processes or intermediaries.